Cookie Policy

Last updated October 29, 2026

How Hotel Lobby uses cookies, local storage, and similar technologies on gethotellobby.com and related pages that link here.

This Cookie Policy follows the same category structure used by other AI video products such as Luma’s Cookie Policy and Pix Verse’s Cookie Policy, adapted to Hotel Lobby’s studio, checkout, and account flows. It forms part of our Privacy Policy.

Scope of this policy

This Cookie Policy explains how Hotel Lobby uses cookies, local storage, session storage, and similar browser technologies when you browse the site, sign in, upload photos, buy takes, generate videos, download results, or open cookie settings.

The technologies used may vary by feature, site configuration, consent choice, and the third-party services involved in a requested workflow.

Essential authentication and session storage

We may use essential browser storage to keep you signed in, maintain a secure session, remember cookie consent choices, continue a requested workflow (including guest pack purchase and studio drafts), and protect the service from misuse.

Disabling essential cookies or storage may prevent account access, uploads, generation tasks, credit or pack status, checkout, downloads, or account deletion from working correctly.

Preferences and local interface state

We may use browser storage to remember preferences and temporary interface state, such as language, selected options, photo drafts kept on this device for a limited time, recent task references, or display choices.

These technologies help a workflow remain usable between page views. They are not a promise that uploads, generated media, or task history will remain available permanently. See the Privacy Policy for photo and video retention.

Analytics and measurement

Where analytics or measurement is configured, cookies and similar technologies may help us understand visits, page usage, feature usage, workflow completion, errors, performance, and service reliability.

Our Privacy Policy describes Google Analytics and signed-in conversion events. Non-essential measurement may depend on site configuration, applicable consent controls (including Cookie Settings where shown), and Global Privacy Control or Do Not Track.

Sign-in providers

When Google sign-in or email sign-in is available, the sign-in provider may use cookies or browser storage to present sign-in interfaces, authenticate the request, maintain security, and prevent abuse.

Those providers control their authentication technologies and may provide privacy or account controls under their own policies.

Payments

Our payment provider (Stripe) may use cookies or similar technologies to open and secure checkout, remember payment-flow state, prevent fraud, and manage transaction status.

Payment-provider technologies are controlled by that provider and are subject to its policies and available controls. This website does not receive or store your full card number.

Other third-party technologies

Providers supporting authentication, analytics where configured, hosting, security, content delivery, AI video processing, or payments may use their own technologies when their service is involved.

Third-party technologies are governed by the provider’s policies. Their availability and controls may differ from the controls offered directly by Hotel Lobby.

Your choices

Most browsers let you view, block, or delete cookies and browser storage. Where Hotel Lobby presents Cookie Settings, you can use that control for the choices it supports.

Blocking non-essential technologies may limit measurement or preferences. Blocking essential technologies may prevent sign-in, checkout, generation, or downloads from working.

Google, Stripe, and other third parties may offer additional controls outside Hotel Lobby.

Updates to this policy

We may update this Cookie Policy as Hotel Lobby, its providers, consent controls, or applicable requirements change. The date at the top of this page shows when the policy was last updated.

Contact

If you have questions about this Cookie Policy, email support@gethotellobby.com. Questions about a third-party technology may also need to be directed to that provider.